Patient and Family Promise
Vanderbilt Health's Patient and Family Promise
Vanderbilt University Medical Center is committed to deliver excellent personalized care for you and your family. This is our promise to you.
We Promise To ...
- Include you as the most important member of your health care team
- Respect your right to privacy
- Work with you to coordinate your care
- Personalize your care with a focus on your values and needs
- Communicate clearly and regularly
- Serve you and your family with kindness and respect
Contact Us
We expect everyone at Vanderbilt to keep these promises to you and your family.
We welcome your feedback.
If you have comments or concerns about your care, contact our Office of Patient Relations at PatientRelations@vumc.org or (615) 322-6154.