eStar upgrade completed as planned

In the early morning hours of April 7, eStar received its first major upgrade since the system went live in a coordinated “Big Bang” across most of the Medical Center in November 2017. Though eStar has been continually updated with numerous enhancements since the initial Go Live, the April 7 event was its most extensive upgrade in nearly 18 months since it was launched.

The team had planned for 3.5-hour downtime beginning at 1 a.m. Sunday. The upgrade transpired as planned, with access to eStar resuming at 4:30 a.m.

Two command centers, one on the main campus and one at 3401 West End where the HealthIT team is headquartered, remained in close communication to track, triage and resolve identified issues related to the upgrade. Issues were identified by end users, Clinician Champions and eStar Representatives, and Central Support team members who were rounding throughout VUMC.

Throughout the day on Sunday, the teams diligently resolved dozens of tickets related to the upgrade. When clinics opened Monday morning, the number of tickets increased, as expected with more users logging into and using eStar. The teams continue to work on addressing reported issues and are making significant and steady progress.

Users can continue to view and complete their assigned training by logging into the Learning Exchange and take their eLearnings. They can report any upgrade-related issues to the Help Desk (343-HELP) or by entering a Pegasus ticket.