Update to communication type within eStar InBaskets

On May 24, an update will be made to eStar InBaskets that will change the “Telephone” encounter type to a broader “Communication” encounter type. Many areas across the Medical Center were using the Telephone Encounter to capture patient care that was occurring between visits—not only for its intended purpose of patient phone calls. This change will allow InBasket functionality to support more types of workflows and reasons for communications.

Some highlights of this change include:

·         Replacing all references to “patient call” with “communication”

·         Related messages will now appear in the Communications folder

·         Simplifying reasons for communication

·         Allowing comments field to be used for additional details

·         Combining Call Intake and Take Action (now Take Action)

·         Pinning Reasons for Communication to top of workflow

·         Making Details visible in open encounters

Made after detailed discussions with users across the Medical Center, this change is being implemented to continue the ongoing improvement of eStar InBaskets, making them work better for you. More information is available at https://epicleap.mc.vanderbilt.edu/content/updates-inbaskets, including an overview of the changes and PowerPoint slides you can share with your teams.