About 50% of employees have completed Defining Personalized Care's "Listen to Understand" segment

In just over two months since the launch of “Listen to Understand,” nearly 10,000 VUMC employees have taken the third and newest segment of Defining Personalized Care – Elevating Our Culture of Service. 

 “I’m very proud that so many of us have already completed the new ‘Listen to Understand’ segment of our Defining Personalized Care initiative,” said Wright Pinson, MBA, MD, Deputy Chief Executive Officer and Chief Health System Officer for VUMC. “Listening is so important in the work we do every day, whether it be with colleagues or the patients we serve. I know I appreciated the reminder to ask clarifying questions to make sure I understand the other person’s point of view. I truly value how much we care about strengthening our communication skills to better serve all those in our care.”

Engaged listening is a powerful tool that builds trust, shows we care and creates meaningful connections. We encourage you to complete the “Listen to Understand” service education segment today. In less than 10 minutes, your personal commitment to complete this segment will support VUMC with being an outstanding place to work and to receive medical care.

“Listen to Understand” includes movie scenes, games and interactive exercises in an app-inspired module to create a fun and impactful learning experience. This segment helps us better engage as listeners through asking clarifying questions and focusing on the speaker’s message by taking a moment to stop and pause and removing distractions.

Please take the time to complete “Listen to Understand” by Nov.11.

Click here to take the segment. (Viewable on desktop and mobile devices).

More information about Defining Personalized Care — Elevating Our Culture of Service is available at the Elevate website.