November 27, 2019

Discontinuation of page forwarding to personal devices -- action required

VUMC is moving to encrypted paging, and as part of this process, the forwarding of pages to personal devices will be discontinued. Clinicians now have three options for receiving clinical pages—which option you choose will depend on your preferences and workflow requirements:

  1. MH-CURE Only

Appropriate for clinicians who:

  • See patients in locations without WiFi or connectivity issues (e.g., main VUMC campus or VUMC clinics)
  • Do not want to carry a pager
  • Already forward their pager to personal device

 

  1. MH-CURE and Pager

Appropriate for clinicians who:

  • See patients at off-site locations (e.g., Stallworth, the VA, etc.)
  • See patients in locations with Wi-Fi / cellular data connectivity challenges
  • Are on-call in locations with WiFi / cellular data connectivity challenges
  • Have workflow or training requirements that necessitate carrying of pager (residents and fellows fall into this category)

 

  1. Pager Only

Appropriate for clinicians who:

  • Do not want to install MH-CURE on their personal devices (note: forwarding of pagers to personal devices will be disabled once pager swap program is complete)
  • Will not use SMS messaging to send text messages containing PHI (note: MH-CURE is the only approved tool for texting of PHI)

More information on these three options is available at https://www.vumc.org/enterprisecybersecurity/encryptedpagers. 

VUMC’s paging vendor, American Messaging Systems (AMS), is working with us to update our infrastructure and devices, and will have staff on-site to help collect old pagers and distribute new ones.

To help with the pager swap process, AMS will be on location. Pager owners will need to stop by the service desk to:

  1. Turn in your existing pager (if your pager is lost, please let the AMS team know)
  2. If necessary, receive an encrypted pager

The entire pager swap process should take approximately one to two minutes.

The team will be available:

Light Hall South Lobby
December 10-12
9 AM - 5 PM

If you cannot stop by the service desk during this time period, you can visit the AMS office in Medical Center North at any time during regular business hours.

AMS Office, D-2103 MCN

8:30 AM - 4:30 PM, Monday – Friday
x2-6477
Shelley.Moore@americanmessaging.net