Switch to encrypted pagers - action required

Vanderbilt University Medical Center is transitioning to secure, encrypted pager technology. As part of the transition, you will need to visit a service desk manned by our paging vendor, American Messaging Systems (AMS), to take the following action(s):

• Turn in your existing pager (if your pager is lost, please let the AMS team know)
• Receive an encrypted pager (if necessary)

Please visit a service desk by December 15, as:

• All unencrypted pagers will be deactivated
• Forwarding of pages to personal devices will be discontinued

The entire pager swap process should take approximately one to two minutes.

The team will be available:

Light Hall South Lobby
December 10-12
9 AM - 5 PM

If you cannot stop by Light Hall during this period, you can visit the AMS office before December 10 or December 13-15:

AMS Office, D-2103 Medical Center North
8:30 AM - 4:30 PM, Monday – Friday
x2-6477 / Shelley.Moore@americanmessaging.net

Providers at VUMC now have three options for receiving clinical pages:

• MH-CURE only
• MH-CURE and pager
• Pager only

The preferred option will depend on preferences and workflow requirements. More information on these three options is available at https://www.vumc.org/enterprisecybersecurity/encryptedpagers. 

Please note the following:

• MH-CURE on personal devices is not yet available for non-clinicians; non-clinicians must carry an encrypted pager.
• Paging workflows will not change.
• Numbers for existing pagers will be transferred to the new encrypted device.
• At the end of the pager exchange program, forwarding of pages to mobile devices via SMS will be discontinued and all remaining unencrypted pagers will be disabled.
• All pages sent through AMS will also be delivered via MH-CURE. This change ensures that a page sent through eStar paging or Synergy, for example, will still be securely delivered.